Krykia Privacy Policy — Your Data is Safe With Us
This page provides a full description of how your personal information is collected, where it is stored, and how it is kept secure on the krykia platform. We believe transparency is the foundation of trust, so it is our responsibility to keep you informed at every step. Please read this policy carefully, and if you have any questions, feel free to contact our support team.
Last Updated: January 2025
What Data We Collect and Why
Registration & Account Information
When you create an account on krykia, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and keep your account secure. Age verification is a mandatory process to comply with existing laws and regulations in Bangladesh. Your information will only be used for purposes related to operating the platform. Your personal data is never sold or leased to any third party.
Financial & Transaction Data
During deposit and withdrawal processes, we collect necessary financial information such as payment method and transaction history. This data is stored using secure encryption and is accessible only to authorized personnel. We follow KYC (Know Your Customer) procedures to prevent financial fraud and money laundering. Transaction records are retained for a specified period to meet legal requirements. Your complete bank or mobile banking details are never stored on our servers.
Usage & Activity Data
We automatically record usage data such as which games you play on the platform, how long your sessions last, and which sections you use most. This information helps us make your experience more personalized and relevant. It also supports platform security monitoring and the implementation of our Responsible Gaming policy. This data is used to detect unusual or suspicious activity as well. By analyzing this information, we continuously work to improve the quality of our services.
Device & Technical Information
Technical information about your device type, operating system, browser version, and IP address is collected automatically. This is primarily used to ensure platform compatibility and resolve technical issues. It also plays an important role in preventing unauthorized login attempts and cyberattacks. We use cookies and local storage to maintain your session and remember your preferences. You can manage cookies through your browser settings, though doing so may limit some platform features.
Data Use, Sharing & Your Rights
When Is Data Shared
We generally do not share your information with third parties. However, we may be required to provide relevant data in cases of legal obligation, court orders, or valid requests from government authorities. Minimum necessary information is shared with trusted payment gateway partners for payment processing, who are bound by strict confidentiality agreements. Your information is never sold or transferred to any marketing or advertising parties.
Your Rights
You have the right to view, correct, and request deletion of your personal information. Most details can be updated directly through your account settings. Even after account closure, some information may be retained for a specified period due to legal requirements. For any requests or complaints regarding your data, please contact our support team and we will do our best to respond promptly.
Security Measures
Krykia uses industry-standard encryption (SSL/TLS) technology to protect your data. Our servers and databases undergo regular security audits, and firewalls and access controls are actively in place to prevent unauthorized access. In the event of a security incident, affected users will be notified as quickly as possible. We recommend using a strong password for your account and never sharing your login credentials with anyone.
Policy Updates
This Privacy Policy may be updated from time to time, typically due to changes in law, new services, or technical developments. For significant changes, registered users will be notified via their account, and the update date at the top of this page will be revised. Continuing to use the platform after any changes means you accept the updated policy. We recommend visiting this page regularly.
Privacy FAQ
Your personal information is generally not transferred outside Bangladesh. However, some partner services used for payment processing or technical operations may have servers located in other countries. In such cases, only the minimum necessary data is shared, and strictly under confidentiality agreements. We always ensure that your information receives the highest level of protection during any international transfer. If you have specific concerns about this, please contact our support team.
When an account closure is requested, we begin the process of deleting your personal information. However, we are obligated to retain certain data for a specified period for legal, regulatory, or financial reasons. Transaction records and identity verification information are typically kept for a legally required duration. After that period, the data is permanently deleted. To request data deletion, please contact our support team.
We only use cookies that are necessary for the platform to function properly, helping to keep your session active and remember your preferences. We do not use third-party tracking or advertising cookies. You can delete cookies or block new ones at any time through your browser settings. However, blocking certain cookies may cause issues with the login or payment process. To learn more about our use of cookies, FAQ page View.
Most of your profile information can be updated directly through your account settings. Correcting your name, mobile number, or identity-related details may require additional verification. In such cases, please contact our support team and submit the necessary documents. We generally aim to complete the correction process within 3 to 5 business days. Operating an account with incorrect information may result in limited access to services, so keeping your details up to date is important.